Refund Policy

Refund in our platform is completed in 2 steps:

Step 1. The money will be returned to your website balance. If you would like, you can use it for another purchase by selecting the "account balance" in payment methods.

Step 2. If you would like, the money can be returned from your website balance to your original method of payment. It might take up to 96 business hours (from the moment the refund ticket is raised by our support team on your request) to proceed with your refund in our payment system accordingly.

You can request a refund from your RankedHUB balance in the following cases:

Your order was canceled;
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Extremely poor quality of service has been provided by your booster (careful investigation by the management will have to be conducted first and after that we will get back to you with the decision);
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You reconsidered spending money on services, placed on the website (in case the order has already started by that time, a partial refund will be made in accordance with the current progress);
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In case one of the parties raised an arbitration ticket on the order and the decision of refund or partial refund has been made by the Arbitration Team.

To submit a request, please contact our support team by pressing "I need help" in your order page or by texting them in our website chat.

Please note that it takes 3 to 5 business days to initially investigate all the submitted arbitration tickets.